![]() Should you have further questions regarding your account number, NMAC Customer Service is available Monday - Friday between the hours of 8 a.m. Account numbers vary in length (17 digits for finance account and 11 digits for lease account). Your account number can be found on your billing statement or welcome letter. The maximum payment amount for Nissan consumers is $2000.00 per payment. BillMatrix uses a fraud deterrent measure to protect our consumers by restricting the number of payments that can be made on your account each month. The payment velocity schedule for NMAC consumers restricts you to a total of 3 payments in 5 days or 5 payments in 30 days. Some banks allow BillMatrix to call and verbally release funds for the consumer, some banks will allow us to request the release through a fax transfer, while others require the consumer to wait for the funds to be released according to the bank's established schedule.Ĭan I make more than one payment a month on my account? ![]() If you contact your financial institution or card company, they will be able to advise you when the funds will be released. When will I see my payment on my account?Įach bank has different policies on how long funds will be held. ![]() The pending authorization appears to the bank like a normal charge with no problems, but will not be collected on and will usually drop from the bank account following the business day close because of the declined status. The bank places a pending authorization on funds because they believe the funds will be sought for collection. Your bank is referencing a 'pending authorized' transaction on your account. Why does the system tell me I have been 'denied', but my bank says that the funds have been authorized? If you have a complaint regarding your payment processing service, please share your concerns by calling: (866) 694-5859 How Do I File a Complaint with BillMatrix? The NMAC payment line can be reached by calling 1-80. Yes, NMAC provides phone payment access if you prefer. Central at 86 to assist you in making payments, verifying payment receipt, and in providing answers to questions regarding payments on your bank statements.Ĭan I make my BillMatrix payments over the phone instead? The Customer Service Representatives are available Monday - Friday 7:30 a.m. If I have a problem with a BillMatrix online transaction who do I call?īillMatrix provides an in-house, toll-free call center for consumer payment assistance. Click the secure information link on your screen to display the security validation information. BillMatrix participates in the GeoTrust Secure Site Program. The payment information you submit to NMAC using the BillMatrix service is secure. Is there a fee to use this payment service?īillMatrix charges a fee of $5.95 for Visa/Mastercard Check card, electronic check and ATM/Debit card payments. Your payment and the $5.95 BillMatrix transaction fee will be automatically drafted from your checking account within the next one to three business days. When will the payment be drafted from my bank account?īillMatrix submits your payment information for settlement by 6 p.m. You can use your checking account (in the form of an electronic check), an ATM/Debit card, or a Visa, Mastercard Check Card to make payments on your account. What are my payment options if I use BillMatrix? BillMatrix is frequently asked the following questions regarding payments using this system:īillMatrix is a third-party payment service provider for businesses across the United States.
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